Re: publishing support email
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> IRC is nice for talking between support staff. I think some sort of CGI
> based mechanism is necessary for a support person to "sieze" a customer
> call in order to handle it is necessary.
I concur with the IRC decision . . . my company -- with consultants spread
out across the east coast -- uses IRC almost exclusively. Bravo on that.
>
> I think that I will start this out by being a remarketer of consulting
> services, but I will "front" them so that all consultants appear to be one
> big company. I will run the network, schedules, and build and publish the
> support database. I will handle credit-card clearance and billing. I
> will deal with quality-of-service issues. Consultants will log on to my
> system, pull down calls, handle them, and get paid an incident fee. This
> makes it easy for the consultant to work when they want to, and is good
> for occasional homeworkers or full-time consultants who have other paying
> customers who sometimes must take priority.
We are working on a call-handling/time tracking database for our own
consultants. If everyone is ok with it, I am willing to volunteer some of our
time to help with the database and "login" sections if needed (no
need to duplicate efforts if it is not necessary). Let me know . . .
Ryan
Phaedo Consulting
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