Re: DAM and NEW queues processing

[Bernd Zeimetz <bernd@bzed.de>]

Lucas Nussbaum wrote:
> On 23/06/09 at 12:06 +0200, Bernd Zeimetz wrote:
>> No way. Most reports show that a lot of NMs don't know about a lot of
>> things asked during the NM process. This is true even for those who
>> are DM already.
> 
> Is that really problem? We need people who take the right decisions (and
> that includes asking questions when they don't know or are not sure
> about something), not people who can repeat all our documentation from
> memory.

80% or more of the questions are questions about daily tasks, so yes, you're
supposed to know that from brain. Or you should at least have heard something
about it, which is another things the NM process is for: educate people.



-- 
 Bernd Zeimetz                             Debian GNU/Linux Developer
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