Re: Ticketing systems

["Pete S." <pete@linuxfools.org>]

We too use cerberus and its quite a nice application and very 
inexpensive for what it does. 

Pete Shuleski
Network Administrator
http://www.nni.com

John Gonzalez/netMDC admin wrote:

> We currently use a commercial system, but it works great for us, and the 
> price really isnt that bad. It also is mostly written in PHP so you can 
> change a good bit of it if you need to.
>
> The proprietarey part is the C binary that injects emails received into 
> the database.
>
> http://www.cerberusweb.com/
>
> On Wed, Dec 10, 2003 at 08:09:45PM +0100, Thomas Kirk wrote:
>  
>
> > On Wed, Dec 10, 2003 at 06:40:41PM +0100, Emmanuel Lacour wrote:
> >
> >    
> >
> > > replacing it with RT (bestpractical.com). A really great, widely used,
> > > stable and extensible system. It just need some work to feet our needs
> > > but is designed to do that easily. The only real problem with RT is it's
> > > needing for a recent perl install (5.8 for rt 3.x), so I build a
> > > dedicated perl for it to make it running on a woody box. Least, it seems
> > > to need a correct amount of memory (mod_perl or fastcgi eat RAM for
> > > loading RT with all it's modules).
> > >      
> > We are currently using RT 2.0.14 but i would like to switch to 3.0 but
> > have run into the same problems as you about perl etc. Do you have a
> > short howto set up RT 3.0 on woody?
> >
> > --
> > Venlig hilsen/Kind regards
> > Thomas Kirk
> > ARKENA
> > tlf/phone +4570233456
> > thomas(at)arkena(dot)com
> > Http://www.arkena.com
> >
> >
> > "Don't mess with the dead, boy, they have eerie powers." --
> > Homer Simpson
> >
> >
> > --
> > To UNSUBSCRIBE, email to debian-isp-request@lists.debian.org
> > with a subject of "unsubscribe". Trouble? Contact listmaster@lists.debian.org
> >    
>
>